Product quality and safety

By establishing a solid quality management structure, formulating clear quality strategy guidelines, building a quality assurance system covering the entire product life cycle, and conducting diversified quality culture-building activities, the company continuously strengthens its core quality competitiveness.

Governance structure: Following the guidelines of "target assessment, system excellence, all-staff participation, and continuous improvement", the company has established a three-tier quality management structure to systematically enhance product quality control.

Quality control: The company always regards quality as its lifeline, establishes a full-lifecycle product quality control system, and regularly conducts quality audits across three dimensions—systems, production lines, and products—to build a solid line of defense for product quality and safety.

Culture building: The company systematically carries out diversified quality training and cultural activities, cultivating a profound quality culture across the company through a combination of online learning and offline practice.

更多

Customer relations and satisfaction

Customer-centric, the company systematically promotes the optimization of its customer service governance structure and comprehensively builds a service management system. By improving customer service processes, broadening diverse communication channels, and deepening customer satisfaction insights and closed-loop complaint management, the company continuously enhances service response efficiency and customer trust.

Governance structure: The company has established a marketing committee headed by the general manager to drive inter-segment synergy and efficiently implement tasks through weekly routine meetings, monthly operational analysis meetings, and cross-departmental special dispatch meetings.

Omni-domain service: Focusing on improving customer satisfaction and upgrading service competitiveness, the company strives to build a "full-lifecycle" service system to provide customers with 24-hour, comprehensive, and professional service support.

Customer satisfaction: The company has established a systematic customer satisfaction evaluation system and incorporated metrics such as customer satisfaction into the performance appraisal and remuneration incentives of business team leaders.

更多

R&D and innovation

Regarding R&D and innovation as the core engine of high-quality corporate development, the company has achieved continuous improvements in technological capabilities and industrial competitiveness by establishing a systematic innovation governance system, a forward-looking technological strategic layout, and a comprehensive risk management mechanism.

Clean technology: The company continuously refines its technology innovation system and strategic layout centered on clean technology, accelerating its transformation into a global leader in green, smart, and low-carbon clean power solutions.

Intellectual property: The company systematically conducts patent layout and establishes a refined intellectual property management and control mechanism, obtaining the ISO 56005 Level 4 Certification for Innovation and Intellectual Property Management Capability (the first in Shandong).

更多

Data security and privacy protection

Relying on a sound data security management system, the company improves its information security and personal privacy protection mechanisms and continuously advances data protection to ensure that customer information security and privacy are fully safeguarded.

Information security: The company has established an Information and Cyber Security Leading Group and incorporated information security performance into the assessments of senior executives and persons in charge. It conducts regular attack and defense drills and information security training to strengthen the corporate data security defense line.

Privacy protection: The company strictly regulates the entire management process of personal information collection, storage, use, and sharing, refines privacy protection control requirements, and strengthens process management to effectively safeguard customer privacy and related rights and interests.

更多