In today's deep waters of global competition, how can China's high-end equipment manufacturing enterprises break down cultural barriers and build technological trust? In a recently delivered gen-set project at a supercomputing center in South Korea, Weichai won high trust from the client with its professional services.
The project is a data center developed by a South Korean company that provides data processing for international cross-border e-commerce platforms and storage of cloud-based customer browsing data, with extremely strict requirements for equipment stability. Weichai provides emergency power support for the supercomputing center.
Technological breakthrough
A thorough inspection ensures smooth insulation tests
According to customer requirements, data center gen-sets are subject to a series of strict tests including performance, temperature, voltage and frequency variations, and insulation resistance before they are officially put into operation. Any deviation in the data may affect the stable operation of the equipment.
At 6:30 a.m., while the cities of South Korea were still asleep, members of the Weichai team arrived at their posts full of energy. They worked hard to analyze every piece of data in detail, determined to strictly control the testing process.
When they found a loose connection that couldn't be operated by a regular wrench due to the limited space, they quickly brought in a specially made small wrench and carefully tightened it. With their mastery of circuit principles, the team quickly identified the problem area, accurately determined the cause of the fault, and after several hours of effort, successfully resolved the signal problem, ensuring the smooth progress of the insulation value test. The customer manager gave a thumbs-up: "Facing difficult problems, not complaining, not backing down, and solving them efficiently show us the professional service spirit of Weichai!"
Service innovation
Responsibility beyond the contract
Just as the project was getting back on track, the client temporarily made personalized requests beyond what was stipulated in the contract. This involves multiple technical areas, and time is tight, making it difficult to implement. But customer needs are the mission, and the team did not hesitate for a moment and went all out to find solutions.
Sometimes it takes hours or even longer to solve a problem, but everyone keeps a positive attitude and keeps trying new methods and ideas.
This technical example demonstrated the "China speed" and impressed the client: "You overcame so many difficulties in such a short time to meet the highly challenging requirements we made at the last minute. This professionalism and efficient and pragmatic attitude show us your ultimate responsibility to the client. Working with Weichai is the most correct choice from us!"
The way to break the ice
Professional solutions for cross-cultural communication
The humid climate in South Korea causes a large temperature difference between indoors and outdoors, resulting in condensation on the intake pipe of the generator set, which the customer mistakenly thought was a coolant leak. At this point, after obtaining the information provided by the company's technical department, the team patiently explained to the customer in plain language and eventually dispelled the customer's doubts.
During the entire test period, the team often worked from 6:30 a.m. to 11 p.m., with less than five hours of sleep, meticulously recording every test data, from generator power and frequency to the results of various load tests, to ensure the authenticity and completeness of the data, providing a reliable basis for the performance evaluation and product optimization of the unit.
Ultimately, the team successfully completed the reliability test of the generator set and passed the performance test smoothly. Weichai's overseas service team demonstrated the company's professional strength through their actions and won praise from customers.